15 Methods For Creating Excellent Customer Service

1. Your customer-facing people must be cheerful, enthusiastic, and possess excellent customer service and follow-up skills.
2. This requires the ability to multi-task in a fast-paced environment while maintaining excellent customer service skills.
3. You must deliver excellent customer service that not only delights but is consistent yesterday, today and tomorrow.
4. A continuous system of training, monitoring and providing feedback is the most certain way to validate excellent customer service.
5. All customer service staff must have not only excellent customer service skills, they must be able to communicate effectively and in a professional manner.
6. Research has shown that 70% of customers will buy products or services from companies with excellent customer service reputations, a higher number comes into play if customers 'rave' about your excellent customer service.
7. Your customer service people must be dedicated, highly organised, detail orientated, and possess a keen interest in providing excellent customer service.
8. Your customer service staff must respond promptly to any questions.
9. If you compare the costs of acquiring customers against the effort of satisfying existing customers, then excellent customer service is a bargain.
10. A good speaking voice and tone is essential for both face-to-face and phone conversations
11. In order to provide excellent levels of customer service all employees must be customer-focussed through and through.
12. Today more than ever, excellent customer service and effective communication are paramount in meeting the needs and expectations of customers.
13. In top companies, rewards, recognition and training are all strategies for ensuring excellent customer service.
14. Businesses fail for a variety of reasons, but those companies that do not provide excellent customer service are always among the first to go.
15. It is critical that the owner or chief executive officer of the business demonstrates a genuine concern and desire to provide excellent customer service.

The fifteen examples described above are found in companies that exemplify excellent customer service.

When you adopt those examples your customers will have the pleasant surprise to discover that excellent customer service is alive and well in the UK.
Fifteen methods for creating excellent customer service

About the Author

Patrick Tansey is Managing Director of SmarterBrain Training Ltd, a training provider which uses the latest cutting edge methods ensuring that training is fun, specific and that new information is placed in long-term memory in the shortest possible time.

Patrick is also busily employed as a motivational speaker at conferences and dinners. His subject is 'Success is Simple'.