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Training Course Outlines
Assertiveness
Chairing Meetings
Customer Service Private Sector
Customer Service Public Sector
Leadership
Minute Taking
People Management
Presentation Skills
Recruitment and Selection
Time and Stress Management
Looking for a Motivational Speaker?
Articles
Excellent Customer Service
Creating a great presentation
How to write a presentation
Using visual aids effectively
How to lose your audience
Why fear public
speaking?
Will they remember
you?
Your body language
10 most common
mistakes
Public speaking communication
Good speech topics
Public speaking objectives
Basic public speaking skills
What you
must do to have an effective presentation
Assertiveness
1 day course
This training course can be of immediate benefit, enabling participants to identify different styles of behaviour, increase their personal effectiveness, and develop greater confidence and a more positive self-image. Assertive communication can reduce tension and confusion, resulting in a more productive workplace.
Course designed for anyone who needs to improve their assertive communication skills
Course Aims and Objectives
At the end of the course the participant will be able to:
- Memorise vital information
- Identify the 4 communication styles
- Know the 5 'must ask' questions to defuse tensions in a conflict
- Analyse and plan: what to say and do before you confront anyone
- Learn the 5 key assertiveness skills
The course will also encourage:
- Putting assertiveness to work
- Drawing the line with aggressive people
- Unmasking passive/aggressive people
- The development of Personal Action Plans to take back to the workplace to assist in everyday life.
Fees
On-site: minimum of 4 participants £800 + VAT (i.e. £200
+ VAT per participant)
Each additional participant £100 + VAT
There are no other costs
Open public course: £395 + VAT per person
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