Customer Service

1 day workshop plus online programme.

BALM
Blended Accelerated Learning and Memorising Programme

Winning Attitudes

Feeling good about yourself and your life is not a luxury; it is an absolute necessity in order to attain and maintain professionalism.

When you are dealing with customers, you cannot 'choose' your mood. If you are not happy with yourself the chances are you will not be happy with your customers. Contrary to widely held belief, you conciously make a decision as to the mood you are in. When you're dealing with customers the other only mood you can be in is of a positive, upbeat mood.

Excellent customer service exists when the customer-facing person observes the 3 C's of customer service.

• Concern for Your Customers
• Communication Skills for Customer Service
• Competence

Course designed for anyone who needs an in-depth understanding of how customer service impacts on a diverse customer base.

Course Aims and Objectives

At the end of the course the participants will be able to:

• Memorise vital information
• Define 'Excellent' Customer Service
• Improve and develop active listening skills
• Use the Ten Techniques to deal with difficult people
• Add 'Sales' to your customer service skills

Fees

On-site: minimum of 4 participants £800 + VAT (i.e. £200 + VAT per participant)
Each additional participant £100 + VAT
There are no other costs

Open public course: £395 + VAT per person

>> Please contact office

SmarterBrain Training is owned by Patrick Tansey. Patrick has been a keynote speaker at the Institute of Customer Service's conferences on four separate occasions.

" ... what can I say? You were a star turn!! ... I have attached a chart on the feedback from the conferences. "
- Robert Crawford; Director, Institute of Customer Service.

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